RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and you still have not received a refund, please contact us at [email address].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email [email address] and send your item to: [address].
Shipping
To return your product, you should mail your product to: Vapeland 131 Faversham Weymouth Dorset DT49SL
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Batteries are disposable items, therefore we offer a 28 day replacement gurantee from receipt of product. Please note batteries reported faulty within 28 days must be free of any damage including water damage, otherwise this will void your 28 day warranty.
It is also worth checking our "FIXES" page to check if you can fix yourself
http://www.vapeland.co.uk/battery-and-clearomizer-fixes-25-w.asp
CLEAROMIZERS
Due to these products being throw away disposables, we will replace any clearomizer that is faulty upon first use of the item (out of the box) or as known as "Dead on arrival" free of charge. Please note, all liquids are different thickness depending on flavour, and will wear down a clearomizer at varying rates. The average use of any clearomizer is anything from 14-60 days. Clearomizers longetivity also depends on the user, how thick the liquid is and how heavy they vape. All faults with a clearomizer MUST be reported within 48 hours of receipt of your item, Clearomizers have a basic 48-hour cover, this means from date of receipt the buyer has 48 hours to check the goods to ensure they are in good working order.. Anything reported after this we can no longer class as Dead on Arrival.
Leaking: Any leak faults of the clearomizer will show present within the first 2 days of use, after this period is wear and tear and the users usage of the item. IF your clearomizer is a rebuildable (CE5 / CE4v3) and presents a leak out of the doa period, then you can purchase the single parts instead of a whole new clearo to extend the life of it, hence being rebuildable.
Leaking rebuildable clearomizers are quite easily fixed via pushing the plastic back into the metal area, a how to video can be seen on our "FIXES" page found at the following link
http://www.vapeland.co.uk/battery-and-clearomizer-fixes-25-w.asp
PREMIUM CLEAROMIZERS/TANKS
Premium tanks are the following
Vision Nova and Mini Nova
Kanger Protank
These premium items have the same warranty as standard clearomizer except instead of DOA these above tanks are covered for up to 7 days upon receipt of your item
LIQUIDS
Liquids are down to subjectiveness, and will differ from person to person upon taste, Liquids are a "consumable" therefore we cannot take back liquids under any circumstance due to health and safety.
ALL OTHER ITEMS (CHARGERS, IN CAR CHARGERS ETC)
If any other item listed on our site other than the above become faulty within 6 months of use, then we will replace the item free of charge as top priority. Please note, we will not replace water damaged or damaged items.
TERMS OF A RETURN
We will reiumburse all postage costs of returned items, if found to be genuinely faulty within the warranty period, however if the item is returned and is not faulty or been user damaged then the postage costs will be covered by the customer. Please note, we will only cover up the maximum of 1st class, not recorded or special delivery. We will also never send out a replacement under any circumstance until we have recieved the item to be replaced.
At VapeLand we provide some crazy prices so all the above must be set in place so we can continue providing fantastic prices.
If any of the above does not satisfy, then we strongly suggest to leave the website, VapeLand
Re-Selling of VapeLand products is strictly prohibited, any time we believe our items are being re-sold we have the right to cancel the order, we put a cap of £100 per order to try and prevent this, please note any re-selling of our products voids any warranty that originally come with the product.
By completing the checkout page and making an order you agree that you have read, understand, and accept the VapeLand Returns and Warranty terms.
Please use the form below to report any Faulty Items
